Ocean Engine Parts FAQ

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Ocean Engine Parts to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Ocean Engine Parts offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Ocean Engine Parts takes great pride in having you as a customer and we will ensure your privacy as a customer. Ocean Engine Parts does not sell or exchange names or any other information about our customers with third parties.

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

www.oceanengineparts.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Ocean Engine Parts seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Ocean Engine Parts reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

If you are a registered member at Ocean Engine Parts, update  your information at checkout.

We welcome your comments and questions about privacy. Please send email to sales@oceanengineparts.com.

We are confident that your visit to Ocean Engine Parts is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 305-713-8035.

• Refunds can take up to 1-2 weeks after items have been received and inspected. 
• Returns are subject to a 15% restock fee and customer is responsible for shipping costs. 
• Return requests will not be accepted after 30 days of delivery date.
• Re stocking fee will not be applied if parts were shipped incomplete / incorrect from Ocean Engine Parts. 
• Items  which were “special ordered” or have been obsoleted, cannot be returned.

Core Return Policy

When purchasing remanufactured or new diesel engine components, you may encounter the term "core return." This refers to a policy where customers return used parts, known as "cores," in exchange for a refund or credit. These cores are typically rebuilt to meet Original Equipment Manufacturer (OEM) specifications and re-enter the market as remanufactured parts. Here, we’ll explain the core return policy and why it’s important for both businesses and customers.

What Is a Core?

A core is a used part that can be remanufactured to restore its original functionality. Common diesel engine cores include items like turbos, injectors, fuel pumps, crankshafts, and even entire long blocks. By returning a core, you contribute to a sustainable process where these parts can be reused instead of being discarded. In exchange, you receive a credit or refund.

Why Is a Core Return Required?

When purchasing from us, you may be asked to provide a core in exchange for the new or remanufactured part. The core is essential because it is what will be rebuilt and resold. Without it, the remanufacturing process would be stalled, and the availability of affordable, remanufactured parts would be limited. By returning cores, customers not only support the remanufacturing industry but also help maintain lower costs for these vital components.

Core Return Eligibility:

The core must match the part number and type of the purchased component, be in rebuildable condition (not excessively damaged or broken), and be complete with all necessary parts intact.

Core returns are a crucial aspect of the remanufacturing industry, enabling the recycling and reuse of high-quality diesel engine parts. By understanding the policy requirements and properly returning your core, you can take advantage of significant cost savings while contributing to a sustainable manufacturing process. Always ensure your core is in good condition and follow the return procedures closely to make the most of your core return experience.

• Most small orders go out UPS ground unless specified otherwise. 
• We offer Next day / 2 day air early morning / saver. 
• Rates will be automatically calculated at checkout depending on dimensions / weight of items. 
• Pre-paid shipping applies to all orders over $2000.

• We ship world wide. 

• We ship to all 50 states.

• Shipping delays can potentially happen when the wrong address is entered.  
• Weather delay can cause potential shipping delays.
• Overhaul / In-frame / Gasket sets may require assembly which can cause a delay. 
• Special order items may cause delay.